FAQs

The shipping cost includes the tariff and tax of the product. You don't have to pay any additional taxes or tariff.

Yes, we provide tracking order number and inquiry link. And send to your email.

Yes, our website is hosted on shopify and payment is through Payapl.

In case you receive your slime in a damaged condition or not as described please don't hesitate to contact us through our contact form here and we will see what we can do for you.

If your order has yet to ship, email us athelp@colourslime with the correct address. You can still contact USPS, DHL, or UPS to redirect it if it's already shipped.

Colour Slime is not responsible for the additional shipping costs that may occur.

Can I cancel my order?

You may have entered the wrong email address. Please get in touch with us here using our contact form. Don't forget to include your name and the items you ordered.

Shipping policy

Yes,

• United States
• Canada
• Europe
• Australia, New Zealand
• Singapore, Japan

is support. Enter your shipping address on the checkout page to confirm or see theShipping policyfor details. If your country is not on the list, you can contacthelp@colourslime.com by email and we will do our best to try to ship it.

From 8-15 days. Delivery details will be provided in your confirmation email.

We ship out orders Monday-Friday from our warehouse in China. We do not ship over weekends. Our current processing time is 2-7 business days.

Returns Unfortunately, we can't offer you a refund or exchange. Refund policy

Your package was most likely sent back due to an address issue. However, the order amount will not be refunded.

We use our own specially formulated glue to make slime. As a slime factory, we not only produce slime but also manufacture our own slime glue.

Our glue is manufactured in accordance with the highest European standards, including EN71 and REACH SVHC compliance.

Test report link here

Yes, not just slime, all our products are safe and comply with American ASTM F963 toy standards.

No, any of our products sold on the website are not edible and should not be put in your mouth.

Yes, our slime contain borax.

All our material safety standards are suitable for children aged 3 years and above. Our slime is made of purified water, PVA (safe for babies), Boric acid (medical use), pigments (food use), scents (food use), glycerin (cosmetic use), bacteriostatic agents (cosmetic use). If you have a specific allergy and want to make sure that our slimes don’t include it please feel free to contact us here.

Coated Clear Slime Glue is a clear glue specially designed for making coated clear slime. It helps create a glossy, transparent slime with a smooth touch and reduced tackiness when properly activated.

See Our Coated Clear Slime Glue

White Glue K11 is a thick white slime glue developed for making creamy, glossy, and stretchy slime. It is great for butter slime, thick and glossy slime, cloud cream slime, clay slime, and other white-glue-based slime textures.

See Our White Glue K11

White Glue K11 has a texture and performance close to Aleene’s Tacky Glue, especially for slime making. However, Aleene’s Tacky Glue is usually drier and less glossy, while White Glue K11 has a slightly glossier finish and smoother stretch.

Yes. Our slime glue is suitable for handmade slime shops, small businesses, slime studios, DIY slime brands, and bulk slime production.

Yes, we are a slime glue manufacturer based in China and can supply slime glue in bulk. Please contact us for wholesale pricing, packaging options, MOQ, and shipping details.

Yes, we can offer packaging customization for bulk orders, including bottle size, label design, private label options, and carton packaging.

Store slime glue in a sealed container at room temperature. Keep it away from direct sunlight, high heat, and freezing temperatures. Always close the bottle tightly after use.

Our slime glue is intended for slime making and craft use. Children should use it under adult supervision. Do not eat the glue or finished slime, and wash hands after playing.

White Glue K11 may also be used for some craft projects, but our glue is mainly tested and recommended for slime making. If you use it for other crafts, please test first.